FAQ's

We understand that it can sometimes be a little daunting to book anything with someone new. So we've put together a few answers to the most frequently asked questions here so that you can feel confident that you're making the best decision for you.
 

If you can't find the answer you're looking for, we will more than welcome a call or email so that we can help with your query firsthand.

 


Where are you based?
Therapies are provided in Saltburn-by-the-Sea, from our home, in a dedicated therapy space.

Online guided meditations and other well-being classes are provided using the free Zoom app.

Our retail business, is now fully online, and can be viewed at the link ONLINE SHOP.

The full addresses for Serenity Therapies can be found on our How to Find Us page here.
 

Serenity Therapies FAQ's

I'm booked for a therapy/training in Saltburn, where do I park?

As you come into Tweed Street, there's a little layby on the right that you can park in, or anywhere on the left. Either way, you'll be near our front door. There are no parking restrictions at this time.

I've tried booking a therapy online, but don't have Paypal to pay the deposit. Can I book over the phone?

Yes! However, you don't need a Paypal account to use it as a payment method. You can simply checkout as a guest. That said, some devices do not show this option, so you're more than welcome to call us. Not everyone can get away with booking online, and whether you prefer not to pay with Paypal, or if your device isn't compatible, or you just can't find what you're looking for in terms of appointment times, you can always call us on 07828 882798. If it's out of hours, send us an email at kat@my-serenity.co.uk or message us on Facebook whilst it's in your mind. You'll be surprised by how quickly we'll respond. 

Can me and my friend book in for treatments at the same time?

I'm afraid that's not possible in our Saltburn therapy space currently. We can only accommodate one person at a time. 

If I book my partner/parent/child in for a massage, is there somewhere I can wait for them?

We don't have a waiting area, as we're working from our home. There are, however, plenty of lovely places to visit in Saltburn, including many tea rooms. There is also a rather lovely woodland walk which starts just at the bottom of our street too and can be taken at whatever pace you need to pass the time.  We'd be happy to make some recommendations based on whatever time you're visiting us, just drop us a line or call.

Online Events via Serenity in Saltburn FAQ's
 

I've booked an online class/meditation. How do I get access?

The day before, or the morning of the class you will receive an email with a direct link to the event. If you already have the Zoom app on your device, it will open automatically and sign you in. If you don't have the app, you can either download it when you click the link, or you can choose to simply view on the browser. You don't need an account with Zoom to access the class in this way.

I'm a little camera-shy, do I have to have my video on to take part in an online event?

Not at all. In fact, for the meditation classes specifically, there is no reason why you can't have your video and your microphone switched off. You just have to be there, tuned in, to listen, and be guided through the meditation. For classes where interaction may take place, you will obviously need to have a microphone switched on to ask a question, but you're welcome to be invisible and muted throughout if that's your choice. One of the great things about online learning is you can be there, but remain anxiety-free by keeping yourself to yourself.

Do I need anything for the online classes?

If there are any special requirements for the class, these will be mentioned in the booking details. If nothing is mentioned then all you need to do is turn up! Perhaps with a pen and paper to hand for making notes.​

I can't make the dates of the online classes but would love to view them. Can I purchase them to view at a later date?
We are in the process of creating a catalogue of pre-recorded classes that will be useful for just such circumstances. Keep checking back, or sign up for our newsletter for regular updates.


Serenity in Saltburn Retail FAQ's

Do you sell gift vouchers?
We certainly do. If you wish to purchase gift vouchers simply contact us and you can get them sent via email to download and print, or we can post them out at your request. Gift vouchers alone can be posted out at no charge.

 

How much is delivery?
Any retail purchases can be delivered locally within Saltburn free of charge, and for £2.95 elsewhere. If you're spending over £20, then delivery is free anywhere in the U.K. (exceptions may apply to certain postcodes).

Am I able to see in person, your products? 
Yes, absolutely
. We can arrange by appointment, the opportunity to show you items of interest from our Serenity Therapies space. Whilst we don't have a shop, we do hold stock and so if you're local, or visiting Saltburn, you can arrange a private shopping trip!
We will also be at various events in the local area throughout the year. You can find details of those as they're organised, on our Events page on Facebook and the website, here. We also arrange open house sessions from Serenity Therapies, where you'll have the opportunity to drop by, have a cuppa, and peruse all the lovely goodies we currently have in stock. Details of those will also be on the events page as they're organised.

Did you used to have a shop, or am I thinking of someone else?
We've had shops in Guisborough, and more recently in Saltburn. Business evolves constantly, and with the challenges of High Street shopping, the rise in online shopping, and personal circumstances changing, we decided to go fully online to be able to focus on bringing you more beautiful things, with even better prices and customer service. So you may very well be thinking of us, you're not going mad.

© 2005-2020 by Serenity.

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