FAQ's

We understand that it can sometimes be a little daunting to book anything with someone new. So we've put together a few answers to the most frequently asked questions here so that you can feel confident that you're making the best decision for you.
 

If you can't find the answer you're looking for, we will more than welcome a call or email so that we can help with your query firsthand.

 


Where are you based?
Therapies and holistic training are provided in Saltburn-by-the-Sea, from our home, in a dedicated therapy space.

Our retail business, is now fully online, and can be viewed at the link ONLINE SHOP.

The full addresses for Serenity Therapies can be found on our How to Find Us page here.
 

Serenity Therapies FAQ's

I'm booked for a therapy/training in Saltburn, where do I park?

As you come into Tweed Street, there's a little layby on the right that you can park in, or anywhere on the left. Either way, you'll be near our front door. There are no parking restrictions at this time.

Can I book my therapy online?

We no longer take bookings online. To book, you can call or text us on 07828 882798, email kat@my-serenity.co.uk, or message us via our Facebook page.

Can me and my friend book in for treatments at the same time?

I'm afraid that's not possible in our Saltburn therapy space currently. We can only accommodate one person at a time. 

If I book my partner/parent/child in for a massage, is there somewhere I can wait for them?

We don't have a waiting area, as we're working from our home. There are, however, plenty of lovely places to visit in Saltburn, including many tea rooms. There is also a rather lovely woodland walk which starts just at the bottom of our street too and can be taken at whatever pace you need to pass the time.  We'd be happy to make some recommendations based on whatever time you're visiting us, just drop us a line or call.
If your child is under 16 years of age, we will require a parent/guardian to remain in the therapy space with them at all times.

Did you used to have a shop, or am I thinking of someone else?
We've had shops in Guisborough, and more recently in Saltburn. Business evolves constantly, and with the challenges of High Street shopping, the rise in online shopping, and personal circumstances changing, we decided to go fully online to be able to focus on bringing you more beautiful things, with even better prices and customer service. So you may very well be thinking of us, you're not going mad. If you'd like to see our current stock, visit www.WooWooGuru.co.uk