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This is Serenity's privacy policy, our main point of contact is located at
2 Glenhow, Tweed Street, Saltburn-by-the-Sea, Cleveland, TS12 1JR
and you can email us at
This privacy policy explains how we use any personal information we collect about you and
why we collect it.

What Information Do We Need?

When booking any form of event, therapy or training with Serenity, Serenity Therapies, or My Serenity, we need your contact details, your: name, phone number, and email address.
When booking a therapy or holistic training, we will also need information about your age and health in order for a treatment to go ahead, and your address.

Why Do We Need It, How Will We Use It and How Long Will We Retain It?

For all bookings, we need contact details in order to inform you of any changes to your booking.
For therapies, we need all the details above in order to ensure that it is safe for us to provide the treatments you may ask for and also for insurance purposes.
We will store your information for 7 years after the date of your treatment or event booking, or for 7 years after you have reached the age of 18 if you are/were under 18 when your treatment/event took place.
Our lawful basis for processing this personal information is ‘contract’, this means that we have a legal reason to ask you for your data because we need it for contractual reasons. You do not have to share your personal data with us, but with direct respect to therapies, if you do not provide the personal data we cannot offer you a treatment with Serenity Therapies. You must fulfil your side of the contract (share your personal information) in order for us to fulfil ours (carry out treatment).


We would also like to send you information about the products and services we offer using the information you have shared with us, but you do not have to agree to this for any treatment to go ahead, nor to attend any event you may have booked with us.
You will be asked if you would like to be contacted for marketing purposes when attending a therapy consultation. You will be asked which methods of marketing you would prefer, if any. You may withdraw this consent at any time by emailing us at, unsubscribing on any marketing material we send via email or by calling us on 01287 623814.

To receive marketing material, you can opt in to our newsletter, by emailing us at, calling 01287 623814, or by using any newsletter subscription links on our website.

Will We Share Your Information?

We will not share your information with anyone outside of Serenity.

Who Can I Complain To If I Feel You Are Not Handling My Data Correctly?

Please contact us if you have any questions about this privacy policy or the information we hold on you, you can do this by email ( or post (2 Glenhow, Tweed Street, Saltburn-by-the-Sea, Cleveland, TS12 1JR).
If you believe we are not handling your data correctly you have a right to make a complaint, this should be sent to us using the above contact details. If you are unhappy with our response you should then contact the ICO (independent commissioner’s office) by contacting them or using the following web page .

Updated: 01/05/2018